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AME Archery Elf Platinum Traditional Bow
Shopping Guide
Shopping Guide
Markets
We support shipping and payment to United States, Singapore, United Kingdom, France, Malaysia, Philippines, Thailand, Vietnam. If you are unable to complete an order on our website, please contact our customer service team at service@amearchery.com. Our team will process your request and confirm the details within 24 hours.
Shipping
Your items will be shipped via services EMS, UPS.
- You can select your preferred shipping time. We support shipping to United States, Singapore, United Kingdom, France, Malaysia, Philippines, Thailand, Vietnam. If you are unable to find a shipping option for your region, please contact our customer service team for assistance with your order.
- Shipping Notification: Once your order has been shipped, we will send you an email with a tracking number.
Expected Shipping Date
- Generally it takes 0-7 business days for processing after receiving your order. Please allow extra time for tracking information to be updated, as local couriers may experience slight delays.Orders will not be processed on Saturday and Sunday.
- Shipping may be delayed due to increased order volumes after holidays or the need to source products from other warehouses. We will make every effort to ship your order as soon as possible, but we appreciate your understanding in case of delays.
Estimated Delivery Time
Here are the estimated delivery times for United States, Singapore, United Kingdom, France, Malaysia, Philippines, Thailand, Vietnam.
| Shipping Country | Estimated Handling Days | Estimated Transit Days | Shipping Costs |
| United States | 0-7 business days | 7-30 business days | Free shipping |
| United Kingdom | 0-7 business days | 7-30 business days | Free shipping |
| Vietnam | 0-7 business days | 3-30 business days | Free shipping |
| France | 0-7 business days | 7-30 business days | Free shipping |
| Philippines | 0-7 business days | 3-30 business days | Free shipping |
| Malaysia | 0-7 business days | 7-30 business days | Free shipping |
| Thailand | 0-7 business days | 7-30 business days | Free shipping |
| Singapore | 0-7 business days | 7-30 business days | Free shipping |
Order Modifications/Cancellations
If you need to modify or cancel your order, please contact us before 18:00 PM(CST) on the day your payment is confirmed. After this time or if the order has already shipped, the standard return policy will apply.
Returns & Exchanges
Please review our Return & Exchange policy
Return/Exchange Conditions:
- Due to Shipping Errors: If the product is damaged, incorrect, or missing parts, we will exchange or repair the product free of charge.
- Customer's Personal Reason: Returns are only accepted for unused products.
Non-returnable/Non-exchangeable Items:
- Used or installed products ( installed bow accessories).
Refund Policy
A refund will be processed within 3 business days after we have confirmed that the item matches the buyer’s description. Refunds will be made to the original payment account, Please note that it takes for the refund to be credited to your account depends on your card issuer and typically takes 7-15 days..
More details: FAQs for first-time users
Issues you care about
Customer Service
How to I contact customer service?
1/ You can Email us at service@amearchery.com from 8am to 18pm(CST) Monday to Friday.
Shipping
What countries do you ship to ?
We currently offer free shipping to the United States, Singapore, Malaysia, the Philippines, Vietnam, Thailand, and the United Kingdom.
What shippers do you use?
Normally we use EMS/UPS logistics by default.
Returns
How do I return a damaged item?
Report any damages to us of receipt via tel call or email.
Please email us pictures of the damaged item(s). Carefully describe the condition of the packaging material and the ordered items. We will try our best to replace the damaged items for you as soon as possible.
Can I return a product?
You may return your purchase within 30-day for a refund. Check our refund policy
What happens when I refuse delivery of a box?
We do not support order cancellation after delivery. If you refuse to accept the order, we will not pay any fees for you.
What if you shipped me the incorrect item?
Please notify us of product discrepancies. Please be prepared to take a picture and email it to us at service@amearchery.com in order to substantiate the claim.
Orders
How fast do you ship products and when will I receive my order?
Our standard shipping is via EMS/UPS. Turn around time is 3-37 days depending on location, holidays, weather and other obstacles.
Check our Shipping Policy
Once an item is picked up by EMS/UPS, you will receive an email with the tracking number.
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