Shipping Policy
Shipping Policy
At Ame Archery, we aim to provide efficient and reliable shipping to all our customers. Here’s everything you need to know about our shipping process:
Shipping Methods
We primarily use two reliable shipping carriers: EMS and UPS, to ensure safe and timely delivery of your items.
Shipping Options
You can select your preferred shipping time at checkout. We support shipping to most regions worldwide. If you are unable to find a shipping option for your region, please contact our customer service team for assistance.
Order Processing Time
Orders will be processed within 0-2 business days after the order is placed. If any products are out of stock, customers will be notified via email. For out-of-stock items, the latest processing time is within 7 days.
In cases where stock is sufficient, customer service will process the order by 15:00 (ShangHai Time) on the same day. Orders placed after 15:00 (ShangHai Time) will be processed by 15:00 (ShangHai Time) the next business day.
Summary: The total processing and shipping time is within 0-7 days, depending on stock availability.
Shipping Notification
Once your order has been shipped, you will receive an email with a tracking number to track your package.
Expected Shipping Date
- Orders confirmed by customer service by 15:00 (Monday to Sunday, excluding holidays) will be shipped on the same day.
- Orders confirmed after 15:00 or during holidays will be shipped the next business day.
Special Circumstances
Shipping may be delayed due to increased order volumes after holidays or if products need to be sourced from other warehouses. We strive to ship your order as quickly as possible, and we appreciate your understanding in case of delays.
Estimated Delivery Times
The following are estimated delivery times for some regions:
- Vietnam: 7-10 days
- Philippines: 3-7 days
- Malaysia: 3-7 days
- Thailand: 3-7 days
- Singapore: 7 days
- United States: 7-30 days
- United Kingdom: 7-30 days
- Australia: 12-30 days
For specific delivery times to other regions, please contact our customer service team.
Overall: Order processing time: 0-7 days, Shipping time: 7-30 days, Total delivery time: 7-37 days.
Shipping Fees
Currently, we offer free shipping to the following countries: United Kingdom, France, United States, Malaysia, Singapore, Vietnam, Philippines, and Thailand.
For other regions, free shipping is not available at the moment. Shipping fees are calculated based on the weight and dimensions of your package. You can view the exact shipping cost during checkout on the order page.
Order Modifications/Cancellations
If you need to modify or cancel your order, please contact us before 12:00 PM on the day your payment is confirmed. After this time or if the order has already been shipped, we will not be able to process any changes or cancellations.
Shipping Notices & Customs Responsibility
Once your order has been shipped, you will receive an email with a tracking number to track your package.
Please note that once the package has been shipped, orders are non-refundable.
For international shipments, any applicable customs duties, taxes, or fees are the responsibility of the customer. We do not bear any costs related to customs duties or taxes. We recommend checking with your local customs office for any additional charges that may apply.
Delays
While we do our best to ensure timely delivery, please note that shipping times may be affected by factors beyond our control, such as weather conditions, customs delays, or carrier issues. We appreciate your understanding in case of unexpected delays.